Consumer Compliance Supervisory
HIGHLIGHTS
Federal Deposit Insurance Corporation
March 2021
HIGHLIGHTS
Federal Deposit Insurance Corporation
March 2021
Contents
Introduction .......................................................................................................................... 1
Summary of Overall Consumer Compliance Performance in 2020 ................................... 2
Supervisory Approach in Response to COVID-19 ............................................................... 3
COVID-19 Resources .............................................................................................................................3
Bank’s Efforts to Meet the Needs of Consumers and Communities.............................................3
Conducting Examinations in a Virtual Environment ......................................................................4
CARES Act Assessments ........................................................................................................................4
Most Frequently Cited Violations ........................................................................................ 5
Consumer Compliance Examination Observations ............................................................ 6
Real Estate Settlement Procedures Act (RESPA) ..............................................................................6
Truth in Lending/Real Estate Settlement Procedures Integrated Disclosure (TRID) Rule......7
Fair Lending ............................................................................................................................................7
Regulatory and Other Developments................................................................................... 9
Community Reinvestment Act Rulemaking ......................................................................................9
Modernization of Official Sign and Advertising Rules ....................................................................9
Flood Insurance ......................................................................................................................................10
Small-Dollar Loan Programs ...............................................................................................................10
Resources for Financial Institutions ................................................................................... 11
Banker Resource Center ........................................................................................................................11
Technical Assistance Videos on Fair Lending ...................................................................................11
Artificial Intelligence/Machine Learning Webinar ..........................................................................11
Regulatory Calendar...............................................................................................................................11
Introduction .......................................................................................................................... 1
Summary of Overall Consumer Compliance Performance in 2020 ................................... 2
Supervisory Approach in Response to COVID-19 ............................................................... 3
COVID-19 Resources .............................................................................................................................3
Bank’s Efforts to Meet the Needs of Consumers and Communities.............................................3
Conducting Examinations in a Virtual Environment ......................................................................4
CARES Act Assessments ........................................................................................................................4
Most Frequently Cited Violations ........................................................................................ 5
Consumer Compliance Examination Observations ............................................................ 6
Real Estate Settlement Procedures Act (RESPA) ..............................................................................6
Truth in Lending/Real Estate Settlement Procedures Integrated Disclosure (TRID) Rule......7
Fair Lending ............................................................................................................................................7
Regulatory and Other Developments................................................................................... 9
Community Reinvestment Act Rulemaking ......................................................................................9
Modernization of Official Sign and Advertising Rules ....................................................................9
Flood Insurance ......................................................................................................................................10
Small-Dollar Loan Programs ...............................................................................................................10
Resources for Financial Institutions ................................................................................... 11
Banker Resource Center ........................................................................................................................11
Technical Assistance Videos on Fair Lending ...................................................................................11
Artificial Intelligence/Machine Learning Webinar ..........................................................................11
Regulatory Calendar...............................................................................................................................11