Consumer Compliance Supervisory
HIGHLIGHTS
Federal Deposit Insurance Corporation
March 2023
HIGHLIGHTS
Federal Deposit Insurance Corporation
March 2023
i | Consumer Compliance Supervisory Highlights
Contents
Introduction ......................................................................................................................... 1
Summary of Overall Consumer Compliance Performance in 2022 ................................... 2
Most Frequently Cited Violations ....................................................................................... 3
Consumer Compliance Examination Observations ............................................................ 5
Real Estate Settlement Procedures Act Section 8: Referral Arrangements ................................5
Fair Credit Reporting Act: Trigger Leads ..........................................................................................6
Servicemembers Civil Relief Act: Automatically Applying Excess Interest Payments to
Principal Loan Balance ..........................................................................................................................7
Fair Lending ............................................................................................................................................8
Regulatory and Other Developments................................................................................... 10
PAVE Task Force .....................................................................................................................................10
Community Reinvestment Act Rulemaking ......................................................................................10
Special Purpose Credit Programs under ECOA .................................................................................11
Home Mortgage Disclosure Act – Threshold Changes ...................................................................11
Flood Insurance: Revised Interagency Questions and Answers ....................................................12
Final Rule Relating to False Advertising, Misrepresentations About Insured Status, and
Misuse of the FDIC’s Name or Logo ....................................................................................................12
Notice of Proposed Rulemaking Relating to FDIC Official Sign and Advertising
Requirements, False Advertising, Misrepresentations of Insured Status, and Misuse of the
FDIC’s Name or Logo .............................................................................................................................12
Notification of Engaging in Crypto-Related Activities ...................................................................13
Amendments to Guidelines for Appeals of Material Supervisory Determinations ..................14
Supervisory Guidance on Multiple Re-Presentment NSF Fees .....................................................14
Resources for Financial Institutions ................................................................................... 15
Banker Resource Center ........................................................................................................................15
An Overview of Consumer Complaint Trends ..................................................................... 16
Contents
Introduction ......................................................................................................................... 1
Summary of Overall Consumer Compliance Performance in 2022 ................................... 2
Most Frequently Cited Violations ....................................................................................... 3
Consumer Compliance Examination Observations ............................................................ 5
Real Estate Settlement Procedures Act Section 8: Referral Arrangements ................................5
Fair Credit Reporting Act: Trigger Leads ..........................................................................................6
Servicemembers Civil Relief Act: Automatically Applying Excess Interest Payments to
Principal Loan Balance ..........................................................................................................................7
Fair Lending ............................................................................................................................................8
Regulatory and Other Developments................................................................................... 10
PAVE Task Force .....................................................................................................................................10
Community Reinvestment Act Rulemaking ......................................................................................10
Special Purpose Credit Programs under ECOA .................................................................................11
Home Mortgage Disclosure Act – Threshold Changes ...................................................................11
Flood Insurance: Revised Interagency Questions and Answers ....................................................12
Final Rule Relating to False Advertising, Misrepresentations About Insured Status, and
Misuse of the FDIC’s Name or Logo ....................................................................................................12
Notice of Proposed Rulemaking Relating to FDIC Official Sign and Advertising
Requirements, False Advertising, Misrepresentations of Insured Status, and Misuse of the
FDIC’s Name or Logo .............................................................................................................................12
Notification of Engaging in Crypto-Related Activities ...................................................................13
Amendments to Guidelines for Appeals of Material Supervisory Determinations ..................14
Supervisory Guidance on Multiple Re-Presentment NSF Fees .....................................................14
Resources for Financial Institutions ................................................................................... 15
Banker Resource Center ........................................................................................................................15
An Overview of Consumer Complaint Trends ..................................................................... 16